After+the+Sale


 * After the Sale **

** Ways to Follow-Up ** ** Gaining a Repeat Customer **  media type="youtube" key="45gABwNHCj4" height="344" width="425" 
 * 1) Customers want to feel they are VIP: don’t ever make a customer feel like they are one of many. Convince them, they are your only customer, not by lying and saying “You’re my only customer,” but by always coming through for them.
 * 2) <span style="FONT-SIZE: 110%; FONT-FAMILY: Arial,Helvetica,sans-serif"><span style="FONT-FAMILY: Arial,Helvetica,sans-serif"><span style="FONT-FAMILY: Tahoma,Geneva,sans-serif">Use the three <span style="FONT-FAMILY: Tahoma,Geneva,sans-serif">Types of Sales  <span style="FONT-FAMILY: Tahoma,Geneva,sans-serif">
 * 3) <span style="FONT-FAMILY: Arial,Helvetica,sans-serif"><span style="FONT-SIZE: 110%; FONT-FAMILY: Arial,Helvetica,sans-serif"><span style="FONT-FAMILY: Tahoma,Geneva,sans-serif">Face-to-face:  <span style="FONT-FAMILY: 'Lucida Console',Monaco,monospace"><span style="FONT-FAMILY: Impact,Charcoal,sans-serif"><span style="FONT-FAMILY: Tahoma,Geneva,sans-serif"> <span style="FONT-FAMILY: 'Cambria','serif'"> <span style="FONT-FAMILY: Arial,Helvetica,sans-serif">if you have dealt with the customer at his or her business, then by all means go check on them and their new products. A courtesy phone call before you head out there is advised, but most customers will appreciate your time.
 * 4) <span style="FONT-FAMILY: 'Lucida Console',Monaco,monospace"><span style="FONT-FAMILY: Impact,Charcoal,sans-serif"><span style="FONT-FAMILY: Tahoma,Geneva,sans-serif"> <span style="FONT-FAMILY: 'Cambria','serif'">     <span style="FONT-FAMILY: 'Lucida Console',Monaco,monospace"><span style="FONT-FAMILY: Tahoma,Geneva,sans-serif"> <span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: Arial,Helvetica,sans-serif"><span style="FONT-FAMILY: Arial,Helvetica,sans-serif">Over the phone: <span style="FONT-FAMILY: Arial,Helvetica,sans-serif">give the customer a simple phone call, to see how they like the product, if they are having any problems or if they would like to order more. (It can be an easy extra sale).
 * 5) <span style="FONT-FAMILY: 'Lucida Console',Monaco,monospace"><span style="FONT-FAMILY: Tahoma,Geneva,sans-serif"> <span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: 'Cambria','serif'">     <span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: Tahoma,Geneva,sans-serif"><span style="FONT-FAMILY: Tahoma,Geneva,sans-serif"> <span style="FONT-FAMILY: Arial,Helvetica,sans-serif"> <span style="FONT-SIZE: 110%; FONT-FAMILY: Arial,Helvetica,sans-serif">Internet : <span style="FONT-SIZE: 110%; FONT-FAMILY: Arial,Helvetica,sans-serif">nothing is easier then typing a quick e-mail to check on a customer, its not too pushy and it gives them an easy way to tell you about any problems or order more products from you.
 * 6) <span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: Tahoma,Geneva,sans-serif"><span style="FONT-FAMILY: Tahoma,Geneva,sans-serif"><span style="FONT-FAMILY: 'Cambria','serif'">     <span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: Tahoma,Geneva,sans-serif">Don't forget about them: <span style="FONT-FAMILY: Arial,Helvetica,sans-serif"> customers do not want to be immediately forgotten about the second they walk out your door. Don’t make the mistake of thinking your sale is over when the money and goods are trade.       <span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'">
 * 1) <span style="FONT-SIZE: 110%; FONT-FAMILY: Arial,Helvetica,sans-serif">Three types of People: <span style="FONT-SIZE: 110%; FONT-FAMILY: Arial,Helvetica,sans-serif">customers are not just the people who are alreayd buying from you, you must look at everyone as a potential.
 * 2) <span style="FONT-SIZE: 110%; FONT-FAMILY: Arial,Helvetica,sans-serif">Suspects: <span style="FONT-SIZE: 12pt; FONT-FAMILY: Arial,Helvetica,sans-serif">people in your target marketplace that you want to entice to call you or visit your store / office.
 * 3) <span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 110%; FONT-FAMILY: Arial,Helvetica,sans-serif">Prospects: people who have responded to your marketing but you need to persuade them to make their first purchase.
 * 4) <span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 110%; FONT-FAMILY: Arial,Helvetica,sans-serif">Customers: <span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"> <span style="FONT-FAMILY: Arial,Helvetica,sans-serif">People who have purchased something from you. You want to convince them to come back and do more business with you and give your referrals.
 * 5) <span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 12pt; FONT-FAMILY: Arial,Helvetica,sans-serif">Hardest <span style="FONT-FAMILY: Arial,Helvetica,sans-serif">to follow up with=Suspect
 * 6) <span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 12pt; FONT-FAMILY: Arial,Helvetica,sans-serif">they <span style="FONT-FAMILY: Arial,Helvetica,sans-serif">haven’t shown any interest yet in your product and you usually don’t have their contact information. But that’s not true with prospects and customers. You not only know who they are, but you should already have their contact information. And if you follow up with your customers with consistency you’ll find that they will help you turn your suspects into prospects and prospects into customers for you through referrals.
 * 7) <span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 11pt; FONT-FAMILY: 'Cambria','serif'"><span style="FONT-SIZE: 12pt; FONT-FAMILY: Arial,Helvetica,sans-serif">How <span style="FONT-FAMILY: Arial,Helvetica,sans-serif">do you gain that repeat customer without coming across as annoying? Watch this short video by Keith Rosen to find out.

Here are some additional resources on how to gain a repeat customer: http://www.articlesbase.com/entrepreneurship-articles/repeat-business-the-art-of-bringing-business-back-97171.html <span style="FONT-SIZE: 9.5pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">http://www.dummies.com/WileyCDA/DummiesArticle/Knowing-When-to-Follow-Up-a-Sale.id-776.html

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